Client Policies

For all services longer than 15 minutes (excluding haircuts and permanent jewelry), we require either a valid credit card on file or a 50% prepaid deposit added to your client account. No charges will be made to the credit card at the time of booking. However, cancellations with less than 24 hours’ notice will result in a charge of 50% of the scheduled service. Failure to show up for your appointment will result in a 100% charge. All outstanding balances must be paid in full before any new appointments can be booked. We appreciate your understanding and cooperation.

Changes or cancellations to group bookings must be made at least 72 hours in advance to avoid penalties. All group bookings require a valid credit card on file. Any applicable fees will be charged accordingly. The following charges will apply for late changes or cancellations:

   • 25% of the total service cost if notice is given less than 72 hours before the appointment time
   • 50% of the total service cost if notice is given less than 48 hours before the appointment time
   • 80% of the total service cost if notice is given less than 24 hours before the appointment time
   • 100% of the total service cost for same-day cancellations or no-shows

Service quotes provided over the phone or in person prior to appointments are estimates only. Final pricing may vary based on the service provider, their level of experience, the techniques used, the time required, hair length, and the amount of product needed. PH8 Beauty Boutique pricing is subject to change without notice.

For color services, the best estimate is approximately $120 per hour. If you have a specific budget, we strongly encourage you to discuss it with your stylist at the beginning of your appointment to ensure the service can be tailored to your needs.

We encourage all clients to request a complimentary consultation prior to booking if you are unsure about which service is right for you or if you are working within a specific budget. Our service providers are happy to connect with you by phone or in person to discuss your desired look and the outcome you hope to achieve, ensuring your appointment is well-suited to your needs and expectations.

We make every effort to provide a courtesy call, text, or email 48 hours prior to your appointment. If you receive an automated text confirmation, please be sure to click the link to electronically confirm your appointment and avoid receiving additional reminders. While we do our best to remind you, it is ultimately your responsibility to remember your appointment date and time in order to avoid late arrivals, missed appointments, and any applicable cancellation fees.

We understand that unexpected situations may cause you to be late. If this happens, please give us a quick call and we will do our best to accommodate you. Your appointment time is reserved especially for you, and we want you to enjoy the full experience of your service. However, late arrivals may result in a shortened treatment time, as services must end at the originally scheduled time to ensure the next guest is seen promptly.

We gladly welcome walk-in guests, but please note that availability may be limited. While we’ll do our best to accommodate you, there may be a wait, or you may be asked to schedule an appointment for a later time.

While we absolutely love children, we cannot guarantee their safety in the salon environment. For this reason, children under the age of 12 are only permitted in the salon or spa if they are receiving a service. Due to safety concerns, insurance regulations, and out of respect for the relaxing atmosphere we aim to provide, children may not accompany you during your appointment. We do not have the facilities or staff available to supervise children during your visit. We appreciate your understanding and cooperation in helping us maintain a safe and peaceful environment for all our guests.

We are not responsible for the loss or damage of personal items, including clothing, jewelry, phones, or accessories. We recommend keeping valuables with you at all times during your visit.

Gratuities are not included in the price of services and are always appreciated. They are left entirely to the discretion of our guests based on their satisfaction with the service received.

If your stylist or esthetician is not available due to holidays or a day off, feel free to experience and work with any team member available.

To ensure you receive the time and day you want for your next appointment, we suggest booking before you leave. We do offer a wait list which you can also use for those just-in-case cancellations.

Your satisfaction is important to us. We want you to leave feeling even better than when you arrived. If you are not completely happy with your service, please let management know within 48 hours. We welcome constructive feedback and are always looking to improve. A complimentary redo or alternative solution may be offered at management’s discretion. Please note that we do not issue refunds for services provided.

If you are not completely satisfied with a hair product you’ve purchased, we are happy to exchange it within seven (7) days, as long as the product is at least 75% full. If a suitable replacement is not available at the time, a credit can be placed on your file for a future retail purchase.

Exchanges are available on most products except makeup and skincare. Jewelry may be exchanged, excluding earrings. Gift merchandise may be exchanged if unused and in original packaging. All sale items are final sale – no exchanges or refunds.

We reserve the right to change prices and services at any time without notification. We accept cash, debit, most major credit cards and PH8 Gift Certificates. We do not accept personal cheques.

We truly value your feedback and are always looking for ways to better serve you. Feel free to reach out to us anytime – we look forward to hearing from you.

Email: orders@ph8beautyboutique.com Text: (833) 293-4301 Call: (867) 873-4210