Client Policies

We require a valid, major credit card on your client file or a 50% deposit pre paid on the clients account for services longer than 15 minutes (excluding haircuts). No charges will be made to this credit card at the time of booking. If an appointment is canceled within 24 hours of the scheduled appointment time, you will be charged 50% of the scheduled service. Failure to show up for your appointment will result in a 100% charge of the

scheduled appointment. All amounts owing must be paid in full prior to scheduling any further appointments.

Changes or cancellations to group bookings (3 or more people) must be made at least 72 hours before the scheduled appointment time in order to avoid the following penalties:

● 25% of appointment costs if notified less than 72 hours before the start of the scheduled appointments.

● 50% of appointment costs if notified less than 48 hours before the start of the scheduled appointments.

● 80% of appointment costs if notified less than 24 hours before the start of the scheduled appointments.

● 100% of appointment costs if canceled on the day of the scheduled appointments or if the clients do not show up for the start of their scheduled appointment time.

Quotes given over the phone or in-person prior to appointments are an estimate only. Prices vary depending on service provider, educational experience, technique, amount of time, length of hair, product used, etc. PH8 Beauty Boutique pricing are subject to change without notice. The best estimate for a color service is approximately $120/hour. If you have a specific budget in mind, we strongly suggest you have a conversation with your stylist at the beginning of your appointment.

We encourage you to request a complimentary consultation prior to booking your appointment if you are unsure of what you want or if you have a budget to work with. Our service providers are happy to meet with you over the phone or in person to discuss your desired look our outcome of your appointment.

We endeavor to provide a courtesy call/text/email 48hrs prior to your appointment. If you have received an automated text confirmation, please ensure you are replying with “C” to confirm and to avoid being contacted again. Please understand that it is your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments, and potential cancellation fees.

Situations may occur that may cause you to be late. By giving us a quick call, we will do everything we can to accommodate you. Your appointment time is reserved especially for you and we want you to receive all the benefits of your service. Late arrival will result in a modified treatment time and your service will finish at the originally scheduled time so that the next guest is not kept waiting.

We welcome walk-in guests! However, availability is limited, so you may have to wait until you can be seen or you may need to schedule a later appointment.

We love children, yet we cannot assure their safety in the salon. Children are only permitted in the salon or spa when having a service. For safety reasons and insurance purposes, no children under the age of 12 may accompany you while you are having a service. We do not have the facilities or staff to care for children. We also do not want to compromise the relaxation and salon experience of our guests. Your understanding is greatly appreciated.

We cannot be responsible for loss or damage to personal articles, including clothing, jewelry, phones, and accessories.

Gratuities are not included in the price of services and are greatly appreciated. However, gratuities are left to the discretion of the guests’ satisfaction.

If your stylist or aesthetician is not available due to holidays or a day off, feel free to experience and work with any team member available.

To ensure you receive the time and day you want for your next appointment, we suggest booking before you leave. We do offer a waiting list, which you can also use for those just-in-case cancellations.

We want you to be happy with your service and walk out of our doors feeling better than when you arrived. However, if you are not satisfied with their service, please do not hesitate to let the salon manager know within 48 hours of the service – we appreciate constructive feedback and always want to improve. A complimentary redo or alternative solution may be offered at the salon manager’s discretion. We do not issue refunds for any services provided.

If you are not completely satisfied with the hair products that you purchased, we are happy to exchange those products for another product within seven (7) days of purchase. If there is not a product that you need at the time of exchange, we are happy to put a store credit on your file for future purchases. Exchanges are available on all products except makeup and skincare. Exchange is available on most jewelry, except earrings. The product must be at least 75% full for exchange. Gift merchandise may be exchanged as long as it is not used and original packaging is still intact. All sales are final on sale items – no exchange, no refund.

Please contact our Front Desk staff to request a refund on the deposit you have placed on your account. Refunds will be paid either in the form of a cheque or an e-transfer. Refunds may take up to 72 hours to process. You will be notified by our Front Desk staff when your refund has been processed.

We reserve the right to change prices and services at any time without notification. We accept cash, debit, Visa, Mastercard, and PH8 gift cards. Sorry, we do not accept Discover, American Express, or personal cheques.

We highly value your opinion. Please let us know what we can do to better serve you! Drop us a line @ admin@ph8beautyboutique.com, text 867-447-4210, or call us at 867-873-4210